Connection acting up? Even with a strong internet connection, there may be other apps or services that are interfering with the game’s connection. 

We recommend shutting down the game completely (removing from recent apps) and launching again. Follow the General Troubleshooting Guide for more detailed instructions.

If your game is still not working correctly after following the steps in the troubleshooting guide, please contact our Support team by pressing on Send us a message down below.

Please do your best to answer these questions in your email to the support team.

1. When did this issue first start happening - after an update?
2. Does it happen when the game is loading or within the game itself?
3. Does it happen when you're trying to pass a level or doing something else?
4. Does it happen regularly?

If possible, please attach a screenshot or a video.